Refund Policy
Last updated: October 19, 2026
We want you to enjoy Thock. If it does not work for you, you can get a full refund within 14 days of your purchase, no questions asked.
How to request a refund
Thock is sold by Paddle.com, our Merchant of Record, which processes all refunds. To request one, either:
- reply to your Paddle receipt email, or visit paddle.net to find your order, or
- email us at support@thock.online with the email address used for the purchase.
The refund is issued to your original payment method. It usually appears within 5 to 10 business days, depending on your bank.
After a refund
Once the refund is processed, the license key of that order is deactivated.
After 14 days
Requests made after 14 days are reviewed case by case, for example if the app stopped working on your Mac and we cannot fix it. This does not limit any right to a refund you have under consumer law in your country.